Get help with your housing
To be able to help, we first need to take some basic information from you via our Get Help form. Once we have this, we will be able to match you with a broker and get to work. You can fill in the form yourself, or someone else can do it on your behalf.
We will want to hear what the issue is with your housing. Please don't worry about using the correct technical language, it's better for us to understand how you see things in your own words. The form will not time out, so you can take as long as you need to complete it.
We will keep any information you give us safe, secure and confidential. We only use it to explore your housing options and we will only share it if we have your permission.
Checklist before you begin
Make sure you have the following information to hand before you start:
- Your contact information
- Your current address
- Details about your current housing situation
- Your basic financial situation
- Your access or support needs
What happens after you fill in the form
- We email you to say it has arrived
- Anything urgent is picked out within 24 hours
- You are matched with a broker at the start of the month
- They get in touch with you
How long it takes and why
The process can take up to six weeks. Here is where that time actually goes, so you are not left wondering.
- We read your form the same week
You will get an email confirming it arrived.
- Anything urgent is pulled out within 24 hours
Homelessness cases do not wait for the steps below.
- You are matched with a broker at the start of the month
This is the part that takes the longest. We allocate enquiries once a month so that everyone gets a broker with time to help. We find this works better than prioritising a quick initial reply and then silence as the broker is balancing a large caseload.
- Your broker gets in touch to arrange a proper conversation
They will listen, go through your housing options, and give you practical steps you can actually take.
Already sent a form in the last six weeks? Please do not send another one, it will not speed things up. If you need to contact us about the form you already submitted, give us a ring or send us an email instead.
If you are facing homelessness, you will not wait six weeks
Every enquiry that mentions homelessness is reviewed within 24 hours and urgent issues are acted on immediately.
Click here to Get Help now
The form will open in a new tab. At the start of the form we will ask for your consent to allow us to hold your data in order to provide you with advice.
Rather not use a form at all? Ring 0131 510 1567 and leave a message, and we will ring you back.
Are you a professional referring someone you support? Use this same form and say who you are, referrals come through here too.